Privacy Policy
Heritage Broadband is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights. We do not sell your data — period.
1. Information we collect
When you sign up, place an order, or contact us, we may collect:
- Name, mailing address, email address, and phone number
- Billing and payment information (processed securely via our payment gateway)
- Website usage data collected automatically via cookies (pages visited, browser type, IP address)
You may browse our website without providing personal information.
2. How we use your information
- To set up and manage your service account
- To process payments and send billing notices
- To respond to support requests and service inquiries
- To send service-related updates and announcements
- To improve our website and service offerings
- To comply with applicable laws and legal obligations
3. How we protect your information
All sensitive data transmitted through our site is encrypted via SSL/TLS. Payment card information is handled exclusively by our PCI-compliant payment gateway and is never stored on our servers. Access to personal data is restricted to authorized personnel only.
4. Cookies
We use cookies to understand how visitors use our site so we can improve our content. You may disable cookies in your browser settings; some site features may not function properly if you do.
5. Sharing your information — We do not sell your data
We do not sell, rent, or trade your personal information. We may share it only in limited circumstances:
- Service providers — Trusted service providers who help us operate (e.g., payment processing, billing software), bound by confidentiality agreements
- Legal compliance — When required by law, subpoena, or to protect the rights and safety of others
- Business transfers — In the event of a merger or acquisition, you will be notified
Aggregate, non-identifiable usage data may be shared for analytics purposes.
6. Children’s privacy (COPPA)
Our services are intended for individuals 13 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
7. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also opt out of marketing emails using the unsubscribe link in any email we send. Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA).
8. Changes to this policy
We may update this policy from time to time. The “last updated” date above will reflect any changes. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
9. Contact us
Questions or requests about your privacy? Reach us at:
|
PO Box 643 Florence, TX 76527 |
info@heritagebroadband.com |
PHONE 512-548-6932 |
WEBSITE www.heritagebroadband.com |
For complete details on our data practices, subscriber rights, and legal terms, see our Full Privacy Policy & Terms of Service →