The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm.
All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on three primary issues:
• Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
• No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
• No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
• Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Heritage Broadband manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers.
Bandwidth management is not based on application, content or protocol. The technique is “protocol-agnostic,” which means that the system does not manage congestion based on the applications being used by customers. It is also content neutral, so it does not depend on the type of content that is generating traffic congestion. Said another way, customer traffic is congestion-managed not based on the applications or content being used, but based on current bandwidth product the customer purchases.
Device Attachment Rules
Any device connected to the Heritage Broadband network must conform to publicly available industry standards and be non-harmful to the Heritage Broadband network. Residential subscribers may not run any type of server, including, but not limited to, DNS servers, mail servers, ftp servers, game servers or P2P servers.
Heritage Broadband offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Heritage Broadband uses industry standard tools and best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful on-line content and activities. In the instances where these tools and policies identify on-line content as harmful or unwanted, the content may be prevent from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.
ISPs must disclose the following network performance characteristics:
The advertised speed of Heritage Broadband’s Internet Service is the maximum speed achievable with the technology utilized by Heritage Broadband. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Heritage Broadband’s Internet service offerings, including, but not limited to: the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, implied warranties of merchantability or fitness for a particular purpose or any warranties arising from course of dealing or usage of trade, no advice or information given by Heritage Broadband, its affiliates, its licensers, its contractors or their respective employees shall create a warranty. Neither Heritage Broadband nor its affiliates, its licensers, its contractors or their respective employees warrants that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free of viruses, worms, Trojan horses or other malware and/or harmful components.
Impact of Specialized Services
Heritage Broadband does not offer any specialized services at this time such as VoIP or IPTV.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
In order to meet the usage and budgetary needs of all our customers, Heritage Broadband offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and a la carte alternatives. To see Heritage Broadband’s current promotions and pricing on broadband Internet access service, please call 1-512-548-6932.
For additional information on Heritage Broadband’s fee schedule for additional network services, visit the Heritage Broadband website at https://www.heritagebroadband.com.
Heritage Broadband affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Heritage Broadband reserves the right to monitor bandwidth, usage, transmissions and content for purpose of protecting the integrity of the network and Heritage Broadband’s Internet access service through reasonable network management practices.
Heritage Broadband may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Heritage Broadband may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connection with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by Heritage Broadband is done for the sole purpose of reasonable network management purposes.
If you have questions regarding Heritage Broadband’s Network Management Practices Policy or would like to file a complaint with Heritage Broadband regarding its network management practices, please contact Heritage Broadband at:
151 St. Joseph Ct
Liberty Hill, TX 78642
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address:http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and Heritage Broadband’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of Heritage Broadband, rights holders, and end users. Furthermore, the Open Internet Rules, as adopted, and Heritage Broadband’s Network Management Practices Policy do not prohibit Heritage Broadband from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review Heritage Broadband’s Acceptable Use Policy on Heritage Broadband’s website.